Product Return Policies

Overview

The below table provides an indicative guide of Visionary policies for product returns. Please note: This guide does not replace Visionary Warranty and Terms of Trade policies. 
Scenario Visionary Policy
Products are unused  Visionary will accept a product return with no restocking fee, provided the product is less than 3 months old and the product is in a new and unopened condition. A restocking fee may apply for product returns that are older than 3 months from the order placement date, or if the product is not in new condition.
Products have been installed for less than 14 days Visionary will accept a product return with a 30% refurbishment fee of the returned order total sales value to cover the cost of refurbishment, repackaging and the reduced sales value of a used product. Visionary will not accept products that have been damaged by the user or are returned in an unsellable condition. 
Products have been installed for more than 14 days Visionary will typically not accept product returns under these circumstances.